To report an absence, call the Jack Benny Center at 847-360-4740 (during the Covid-19 pandemic you may email both your instructor and the center firstname.lastname@example.org), call as soon as you can, voicemail is checked daily. If a call is not made 24-48 hours before your lesson, it may be considered an unexcused absence.
If a lesson is missed and is excused (or if an instructor misses a lesson) the next month’s payment amount will be pro-rated to account for the missed lesson.
To completely cancel out of lessons you need to fill out, in person, a cancellation form. If there are three (3) no-call no-show lessons in a row lessons will automatically be cancelled, which means the lesson time is lost and there is no refund for any lessons paid.