Online Registration FAQs
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| How do I register for classes online? To register online, click the Register Online Now button. You will be asked to enter your Login ID (choose a name up to 13 characters) and your Password (choose a password up to 13 characters). You may then logon or sign up. If it is your first time to logon, you will be asked to enter your family's profile and payment information. If you click on logon, you will be asked to select a household member, and enter a Class ID. Information regarding the class will be displayed. If the class is full, you will be asked if you'd like to enter a second choice or be put on the waiting list. If information displayed is correct, click the "Enroll" button. Print out your confirmation receipt and bring it with you to all classes. |
| How can I make sure I registered for the correct classes online? Print your confirmation after your registration is complete. Log in at any time and click on "Confirmed Classes". This displays classes currently registered, as well as a history of classes taken previously. |
How do I add a new member to my household?
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| What if I forget my Password? Forgotten your Password? Enter your Login and click the "Forgot Password" button, and the system will send you this information by e-mail. |
| Can I change my Password once I have entered and used it? Changing your password is easily accomplished. When you enter your Login ID and your existing password, click on the "Change Password" button. You will be asked to enter your old password, your new password, and then to reenter your new password for confirmation. Click on the "Submit Change" button and your password is changed. |
| How can I tell if a class is already filled? How can I get added to the waiting list for a class? If you enter the class code on the Class Search page, information regarding that class is displayed, this includes the number of openings for the class. If you submit a registration for a class and it is full, you will be asked if you want to be added to the waiting list for the class. |
| Will I still need to come in and sign a waiver if I register over the internet? When you set up your family profile, you'll be asked to read our waiver. You must consent to the waiver to be eligible to register for any Park District class. This consent means you do not need to come in to sign one at a later time. |
| I do not have access to the internet at home or work. How can I take advantage of this new way to register? Computers are available to the public at the Hinkston Field House, Library at 800 N. Baldwin during office hours (Monday-Friday, 9 am-5 pm) for people wishing to enter their family profiles. The district will be installing registration terminals at major facilities in the near future. |
| How do I transfer to a new class? Class transfers must be requested three (3) full working days prior to the class start date. Class transfers cannot be processed online. If you need to request a transfer, please call the Registration Office at 847-360-4700. |
| How do I get a refund? In order to honor our satisfaction guarantee policy, we request your assistance in meeting all class pre-requisites, by submitting refund requests prior to the last class and by providing feedback to help us improve future programming. |
| How do I know if I am a Park District resident? Anyone whose permanent residence is within the boundaries of the Waukegan Park District is a Park District. Look for Waukegan Park District on your property tax statement. If you have any questions, please call the Registration Office at 847-360-4700. |
| How do I contact the District if I have problems or questions? Call the Park District during regular business hours (Monday through Friday 9 am -5 pm at 847-360-4700, your local community center, or write to us at: Waukegan Park District 412 S. Lewis Ave. Waukegan, IL 60085 If you prefer, you may send an email to: web@waukeganparks.org. |
| Class Availability When you register for a class online you will know immediately if the chosen class is open. The receipt you see when you complete your registration is your class confirmation. Please bring this with you to your class. If you choose to go on a waiting list, the program coordinator or other Park District representative will monitor the class waiting list. If there is room available in that class, those people on the waiting list will be contacted and enrolled on a "first come, first served basis". In other words, those names that were first on the waiting list will be contacted first when and if openings in the class occur. |
| How do I get my name on the waiting list? You must register for the class to be placed on the waiting list. It is a good idea to put your name on the waiting list; however, this does not ensure that you will be admitted into the class. |
| Do I have to pay to be placed on a waiting list? No. If you are on a waiting list and a spot becomes available, you'll be moved into the class. You will be asked to pay when notified that you have been transferred into the class. Usually you're kept on the list for at least a week after the class has started. Sometimes participants drop out of classes after attending the first time. A waiting list participant can then be quickly moved into the class. |
| Are there any programs that are excluded from Online Registration? Preschool and Camp programs are currently the only programs that are not able to be processed through the Online registration options. The Program Guide will note any other exception. |
| Will someone be available to answer my questions if I am having trouble with Online Registration? Yes, registration staff will be available to answer any of your questions. Please call the Registration Office at 847-360-4700, (Mon.-Fri. 9 am - 5 pm). |
